Ruel
York
Access Information
The Union building – although challenging, is accessible with lift access across all floors of the venue and accessible gender-neutral WC’s available in each venue.
The Union building is set-out on six levels but there is either ramped or lift access to every level with the distance from the main entrance to the furthest part of the venues approximately 200 metres.
We have drop-down bars in all of our venues.
Bookings & Ticketing
The LUU Stylus venue has limited space for accessibility. Accessibility tickets are only purchasable through the LUU Stylus website and once these tickets have been sold, we cannot accept any further accessibility requests. If you require Accessibility tickets and these are no longer available, please do not purchase a GA ticket and expect to be accommodated as these will be refused. This is a strict policy to make sure the venue is safe for all customers. Tickets will be verified on the door so please be aware that if you have bought an access ticket and do not have access requirements, you will be refused entry to the venue.
Accessible Viewing Platform
All of our venues have a designated accessible viewing area.
Please note: there is limited space in this area, and it is reserved on a first come, first served basis.
Wheelchairs
We have space for 4 wheelchairs per event in our venues. Please note: there is limited space in this area, and it is reserved on a first come, first served basis.
Priority Entry
This will allow you access 15 minutes early entry prior to doors, so you can find a suitable position that is comfortable for you. We also provide this for all seated and wheelchair spaces.
Seated Spaces
We can provide seated spaces for anyone who needs them. Please note that any companions will not automatically be provided a seated ticket, as these are of limited availability, we always reserve these for those with accessibility needs. Companions are however welcome to stand in the seated area.
Customers With Medical Needs
We welcome attendees who need to bring medicines, food or drink to manage medical conditions, or medical equipment. Please contact our access team if you have any concerns.
Assistance Dogs
We are proactive on the use of assistance dogs and can provide water and other facilities should you require them.
Strobe Lighting
The venues do include strobe lighting and other ‘flash-based’ effects as standard. In addition, as many of our events include aspects of ‘toured production’ – which are outside of the venue’s control, we urge you to contact us for more information on an event-specific basis at the earliest opportunity.
Toilets
We have an access toilet on almost every floor of the building.
All of our toilets are accessible by lifts, which means whichever venue you’re in, you’re never far from your nearest accessible toilet.
Baby Changing Facilities
Our accessible toilets are equipped with baby changing facilities. We also have a dedicated changing place.
